Securus Technologies is one of the leading providers of criminal justice and civil technology solutions for corrections, monitoring and public safety. The company has recently been awarded the Gold Stevie for Best Customer Service Training. The Stevie Awards is in its eleventh year, and honors companies who excel in sales and customer service.
The Stevie Awards is also responsible for organizing many of the leading business awards programs in the world, including the International Business Awards and the American Business Awards. The event was held in Las Vegas at Caesars Palace on February 24 and more than 650 executives from all over the world were in attendance.
Over 2,300 nominations from groups of various sizes in several industries were evaluated to determine the ward winners for this year. Finalists were chosen by the average scores of 77 professionals from all over the world, who acted as independent judges. Entries were evaluated in 61 categories for contact center accomplishments and customer service, including the Award for Innovation in Customer Service, Consulting Practice of the Year and Contact Center of the Year.
Danny de Hoyos, the senior vice president of operations for Securus, stated that it is “great to be recognized” by the Stevie Awards and the industry colleagues who selected the company for the award. She shares that Securus has and will continue to make significant strides in customer service.
Recently, Rick Smith, CEO of Securus Technologies, offered a simple challenge to its competitor, GTL, which has been making inaccurate statements regarding the status of patents and other things over the course of the last year. The challenge was an offer to take the companies’ respective versions of video visitation and investigations technology and put them head to head, in a test to be judged by an independent third party. GTL declined the challenge. Their refusal to take part constitutes a tacit admission that their technology is inferior and that the claims they have made over the course of the last year are completely without merit.
It’s lonely at the top
Securus has been warding off pot shots from competitors and detractors over the course of the last 10 years. This, in no small part, has to do with their rise to a position of unquestioned dominance in the prison services and inmate communications industries. After introduction of their video visitation solution, the technology quickly became wildly popular with inmates and spread throughout prisons across the country like wildfire. This success has both fomented bitterness in those competitors left behind as well as painted a target on Securus’ back as the bogeyman du jour for those individuals and organizations who are opposed to any sort of non-governmental actor being involved in the administration of U.S. prisons for any reason.
But Securus has continued to demonstrate, through broad customer satisfaction and leadership in new technological rollouts, that the detractors have little to say worth heeding. Securus’ video visitation alone has added greatly to the lives of tens of thousands of inmates across the country, allowing for unprecedented levels of communication with friends and family and making a tough life situation a little more bearable. Securus, at the end of the day, believes in leading by example.
Securus Technologies is a leading provider of technology solutions for criminal justice, public safety, and corrections and monitoring. They have recently announced Investigator Pro 4.0 with searchable voice.
This latest software by JLG Technologies‘ gives investigators the take a voice sample from an inmate or a called party. They can then use that sample to search for any other call containing that voice.
This will help investigators uncover activities of gangs and high-interest individuals, and has the potential to thwart criminal activity before it occurs. It accomplishes this by identifying all parties involved including other inmates who may have called the same individual. IPRO 4.0 brings biometric sophistication to a new level.
Previously, only PIN/ID or telephone numbers could be searched, Now that individual voices can be searched, many questions can be answered, such as the following.
Have other inmates talked to this called party?
Was the party called previously an inmate?
Are there any current inmates speaking with any released inmates?
This new searchable voice technology can also be combined with other analysis features of Investigator Pro. These include the ability to tag high-interest groups and confidence ratings of voice identification. The result is a powerful new set of tools to identify criminal networks that have been operating over inmate phone systems.
Securus Video Visitation – Homework from Securus Technologies on Vimeo.
I had never realized how difficult it was to keep in touch with somebody in prison until a friend of mine went themselves. This is when I began to discover Securus Technologies and why I began to use it and still use it to this day. You can find out more about Securus Technologies by visiting the internet website on it and knowing exactly what is available to you when you make the decision to begin using this for yourself as well. This is the technology that you will find extremely useful for anyone who might be in the prison system at the moment.
One of the wonderful things about Securus Technologies is that it is easy to afford and quick to download. You do not have to worry that it is going to be too expensive for your budget or cost you a lot of money and time to install it onto your computer. Instead, you can download Securus Technologies from your internet connection and have it available to you in no time.
You can begin to use Securus Technologies and see how easy and quick it is to keep in touch with a loved one who’s behind bars. I have been using this for many years myself and I’m thrilled with the service that I am able to receive from it. It also has great customer service so that if you have any problems at all using the technology, you can contact them and get an answer straight away. I will continually recommend Securus Technologies because I feel it can benefit many prison families across the nation and is a wonderful option for anyone who needs this type of help. It might be the best option for you as well when you need it the most.
Securus Technologies Wikipedia
Securus Technologies is a leading provider when it comes to criminal justice technology solutions for public, investigation, corrections, and monitoring. I just discovered that SecurusAmerica.com has announced that it has recently released a technology called THREADS 3.1. It is the most advanced, fully-integrated “Big Data” analytical tool on the U.S. corrections market today, says a Linked In IT expert.
This new technology updates the user interface to the latest technologies that are web-based. At the same time, the most powerful analysis is preserved. The redesign and update make THREADS simpler to use for users like me and enhances the system’s performance.
The new release updates as reported by PR Newswire is the software platform from Silverlight up to HTML 5. This upgrade also allows for direct integration among other products from Securus. This means that I am able to use my current Securus products alongside THREADS 3.1.
The THREADS 3.1 technology also includes many other crucial features that I find useful, such as listening to SCP calls within THREADS, using real-time guided analysis, reporting that is context-sensitive, and mapping and printing that allows for customization. Additionally, existing customers, including myself, get the free upgrade of the device software.
Securus Technologies is based in Dallas, Texas. The company [http://www.bbb.org/dallas/business-reviews/government-contractors/securus-technologies-in-dallas-tx-41000098] serves more than 3,450 law enforcement and corrections agencies and more than 1,200,000 inmates in North America. The company is committed to serving and connecting inmates and other law enforcement personnel. They provide emergency response, incident management, information management, and other various types of products that make the world a safer place to live.