Securus Technologies – Report on Industry Integrity

On June 7, Securus Technologies issued its first report in a series, which targeted wrongdoing by inmate communications provider Global Tel Link (GTL). The report was based on an earlier report published in 1998 by the Louisiana Public Service Commission after an investigation into GTL practices.

The investigation found that GLT programmed the clocks on their phones in the facilities to add minutes to calls made, phones were programmed to add additional rates that were not authorized, single calls were billed more than once, and charges were artificially inflated. GLT’s actions were solely based on increased profits resulting in Louisiana taxpayers paying the company $1,243,000 more than necessary.

According to Richard A. (“Rick”) Smith, Chief Executive Officer of Securus Technologies, the 18-year-old report would not have been brought up if GLT were not continuing such practices. “If that was the only potential wrongdoing – I would not be bringing it up now – but their potential wrongdoings have continued. Our customers need a higher level of integrity. . . “Securus Technologies will continue to monitor GLT and to release their findings in an effort to shame GLT into providing quality service at a higher level of integrity.

Based in Dallas, Texas, Securus Technologies is an innovative company in the industry, holding over 140 patents with an additional 90 that are pending. The company and its team are committed to making the world a safer place to live by providing products and services to public safety, law enforcement, 3,400 corrections facilities, and over 1,200,000 inmates throughout North America.